#

REFUND AND CANCELLATION POLICY

  1. Returns Accepted:
    • WEX WORLD LIMITED accepts returns in cases where the provided services are incomplete or fail to meet customer satisfaction.
    • The policy aims to provide customers with recourse if the services do not meet their expectations.
  2. Refund Assessment:
    • Instead of an immediate full refund, the Company will assess and analyze each case individually to determine the appropriate amount of refund.
    • This demonstrates the company's commitment to customer satisfaction and a willingness to rectify unsatisfactory service by offering refunds.
  3. Refund Initiation:
    • Refunds will be initiated within 45-60 days after the assessment is completed.
    • This timeframe gives the company sufficient time to thoroughly review each case before processing the refund.
  4. Exchanges Not Allowed:
    • Exchanges are not allowed under this policy.
    • Customers, however, have the option to request additional services to address any concerns they may have.
  5. Return Process:
    • The policy primarily applies to services, and there is no outlined return process for physical products.
    • Customers who have purchased services will be the primary beneficiaries of this policy.
  6. Refund Method and Timeframe:
    • Refunds are not issued directly, and the specific method and timeframe for the refund are not detailed in the policy.
    • Customers are advised to refer to the website or contact customer support for more information on the refund process.
DELIVERY POLICY
  1. Delivery Method:
    1. WEX WORLD LIMITED uses its own delivery service for both products and services.
    2. This ensures better control over the delivery process, enhancing accountability and potentially reducing delivery-related issues.
  2. Delivery Timeframe:
    1. The delivery timeframe falls within a range of 1 to 15 days, or as specified for each product or service.
    2. This provides customers with an estimated delivery period, adding predictability to the process.
  3. Delivery Charges:
    1. Delivery is provided free of charge.
    2. Customers are not subjected to additional costs for delivery, promoting a customer-friendly approach and eliminating unexpected charges.
  4. Completion of Delivery:
    1. Delivery is considered complete when the product or service has been provided to the customer.
    2. There's typically no option for the customer to return the product to the delivery person; returns are usually handled through the return and refund policy.
  5. Cash on Delivery:
    1. Cash on delivery is not offered by WEX WORLD LIMITED.
    2. Customers are expected to make payments through other accepted methods, such as credit cards, online payments, or any other specified payment method.

In conclusion, while this overview provides insight into the policies, customers are encouraged to refer to the company's website for specific and detailed terms. These policies aim to create a transparent and customer-centric approach, addressing issues of satisfaction, delivery, and potential refunds.